Terms and Conditions

Article 1 – Legal Information

The Site is operated by:

• Posteryart (SWISH LIVE)
• Legal status: SARL (Limited Liability Company)
• Share capital: €12,000
• Registered office: 48 Rue Claude Balbastre, 34070 Montpellier, France
• SIREN: 828 655 928
• SIRET: 82865592800038
• RCS: Montpellier
• EU VAT number: FR95828655928
• Email: [email protected]

Article 2 – Scope of Application

These Terms and Conditions apply, without restriction or reservation, to all sales made by Posteryart to consumers or professionals (hereinafter the "Customer") via the Site.

Any order implies full and complete acceptance of these Terms and Conditions.

Article 3 – Products

Posteryart offers personalized posters for sale, created from information, texts, images or graphic choices provided by the Customer.

The visuals presented on the Site are for illustrative purposes only. Slight differences in colors or rendering may appear between the screen preview and the final product, particularly due to screen settings or the printing process.

Article 4 – Personalization and Customer Responsibility

The Customer is solely responsible for:

• the content provided (texts, images, names, dates, etc.);
• the spelling and accuracy of the information provided;
• compliance with intellectual property rights of the content provided.

Posteryart cannot be held responsible for errors resulting from incorrect information provided by the Customer.

Article 5 – Orders

Orders are placed directly on the Site.

An order is considered final after:

• validation of the cart,
• acceptance of the Terms and Conditions,
• full payment of the price.

Posteryart reserves the right to refuse or cancel any order in case of prior dispute with the Customer.

Article 6 – Prices

Prices are indicated in euros (€), including all taxes, excluding delivery costs.

Posteryart reserves the right to modify its prices at any time, it being understood that the price applied is the one in effect at the time of the order.

Article 7 – Payment

Payment is due immediately upon ordering.

Accepted payment methods are:

• credit card,
• other payment methods available on the Site.

Transactions are secured through a certified payment provider.

Article 8 – Manufacturing and Delays

As posters are made to order, a production delay is required before shipping.

Delivery times indicated on the Site are for guidance only and may vary depending on the destination and carrier.

Posteryart cannot be held responsible for delays attributable to the carrier.

Article 9 – Delivery

Products are delivered to the address indicated by the Customer at the time of order.

The Customer must check the condition of the package upon receipt and report any anomaly within 48 hours.

Delivery delays and packages presumed lost

The delivery times communicated when the order is placed are provided for information purposes only and may be affected by circumstances beyond our control, particularly those relating to the carrier.

In the event of a delivery delay, the Customer is invited to check the tracking information for the package and contact our customer service team.

If a package has not been delivered within 7 calendar days following the delivery date initially announced by the carrier, PosteryArt may consider the package presumed lost and, after checking the tracking information, arrange a replacement shipment at no additional cost to the Customer.

Where possible, an investigation may first be opened with the carrier to determine the status of the package.

The replacement shipment will be sent to the address provided by the Customer when placing the order. PosteryArt cannot be held liable for a delay or delivery failure resulting from an incorrect or incomplete address provided by the Customer.

This procedure applies without prejudice to the consumer’s statutory rights, including those provided for by the French Consumer Code in the event of delayed or failed delivery.

Article 10 – Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to personalized products.

Any order for a personalized poster is therefore firm and final.

Article 11 – Returns and Refunds

No returns or refunds will be accepted, except in case of:

• defective product,
• manufacturing error attributable to Posteryart,
• product damaged during transport.

In these cases, the Customer must contact customer service within 48 hours with supporting photos.

Article 12 – Intellectual Property

All elements of the Site (texts, images, graphics, logo, design) are the exclusive property of Posteryart and are protected by intellectual property law.

Any reproduction or use without authorization is prohibited.

Article 13 – Personal Data

Personal data collected is necessary for order processing.

It is processed in accordance with current regulations and the privacy policy available on the Site.

Article 14 – Force Majeure

Posteryart cannot be held responsible for non-performance or delay in the performance of its obligations in case of force majeure.

Article 15 – Applicable Law and Disputes

These Terms and Conditions are subject to French law.

In the event of a dispute, an amicable solution will be sought before any legal action.

Consumer mediation

In accordance with the provisions of the French Consumer Code concerning the consumer dispute mediation process, after contacting us and if you have not received a response that satisfies you, you may use the following consumer mediation service free of charge:

If the dispute cannot be resolved amicably, the French courts will have jurisdiction.